Case Studies.
Driving Digital Transformation: Our Strategic Approach and Impact
- Industry: Retail, Technology and Logistics.
- Challenges: Implementing the digital transformation strategy required effective program management, resource allocation, and change management across multiple projects.
Nexel Partners Approach:
• Managed the implementation of the digital transformation program over two years, with a budget of USD 30Mn, involving 120 FTEs, and overseeing 13 digital projects.
• Established and operated the CIO office for the entire group during the transformation period.
• Built and managed the PMO to oversee and coordinate 13 digital transformation projects, including Sales transformation, Business analytics, 3PL and Digital Supply Chain, E-Commerce, HR Transformation, and Data center architecture restructuring with the new cloud strategy.
• Created and operated AbuDawood Business Service (ABS), a shared service center for IT, accounting, and HR functions.
Outcome:
• Successfully executed the digital transformation initiatives within the allocated budget and timeframe.
• Enhanced operational efficiency and agility across various business functions.
• Enabled adaptation to market changes and drive sustainable growth.
• Achieved a 30% increase in sales order taking, optimizing field sales operations.
• Realized a 25% reduction in back-office costs through process automation and shared services.
• Established a foundation for continued innovation and digital excellence.
