Case Studies.
Driving Digital Transformation: Empowering Business Growth Across GCC Regions
- Industry: Retail and Food Distribution
- Challenges: Aiming to modernize its operations and harness digital technologies to enrich customer experiences, optimize processes, and foster growth across its retail and food distribution businesses in the GCC region.
Nexel Partners Approach:
• Appointed as a Digital Advisory Board member to provide strategic guidance and expertise.
• Developed a comprehensive Digital Transformation strategy and implementation roadmap tailored to the business objectives.
• Defined group business application architecture, operating model, and service delivery approach to support digital initiatives.
• Established a digital transformation budget and business case for each project, ensuring alignment with organizational goals.
• Defined technology sourcing strategy and identified potential vendors to meet requirements.
• Developed a technology post-merger integration plan and architecture for retail and food distribution businesses across the GCC.
• Designed and implemented E-commerce/Omni Channel and direct-to-consumer business models to enhance customer engagement and sales.
Outcome:
• Successfully implemented the digital transformation initiatives over one year, with Nexel Partners acting as the CIO for the group.
• Managed the implementation of key projects through the Nexel Partners PMO, including E-commerce platforms, CRM and Retail Management systems, HRM solutions, S&OP and Supply Chain optimization, and new last-mile delivery models.
• Redesigned S&OP processes for fashion retail and food distribution businesses, enhancing efficiency and responsiveness.
• Implemented a new data center migration plan to improve IT infrastructure and support digital operations.
• Achieved a significant increase in group online sales from 2% to 10%, driving revenue growth.
• Realized a 50% decrease in IT operations costs through efficiency improvements and optimization.
• Reduced stock Days on Hand (DoH) from 170 to 90 days, improving inventory management and cost-effectiveness.
