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Case Studies.

Cool-Inc PMO Operations and Change Management

Cool-inc

Cool-inc

Nexel Partners Approach:

• Led the coordination and management of opening 23 restaurants simultaneously, implementing project management best practices to ensure successful execution.
• Provided tools and platforms to facilitate effective communication and collaboration across the entire team, ensuring quality and proper tracking of activities.
• Educated different teams on the use of various tools such as MS Planner, advanced features of MS Teams, SharePoint, MS Projects, and advanced spreadsheets to enhance productivity and efficiency.
• Fully automated recruitment and onboarding processes through an in-house built workflow, ensuring smooth and efficient onboarding of new employees.
• Ensured adoption of new workflow tools to enhance productivity within the team, providing training and support as needed.
• Transitioned from basic reporting to real-time dashboards using Power BI, empowering teams to make data-driven decisions and improve reporting efficiency.
• Introduced the concept of retrospective workshops to capture learnings from events and convert them into actionable items, holding team members accountable for implementation.
• Established clear cadences across different levels of the organization, setting agendas and points of discussion for each level and department to ensure alignment and effectiveness.


Outcome:
• Successfully managed the opening of 23 restaurants simultaneously, ensuring timely execution and high-quality standards across all locations.
• Improved communication and collaboration across the organization through the implementation of new tools and platforms, enhancing efficiency and productivity.
• Streamlined recruitment and onboarding processes through automation, reducing manual efforts and improving the employee experience.
• Enhanced reporting capabilities through real-time dashboards using Power BI, enabling data-driven decision-making and improving overall reporting efficiency.
• Implemented retrospective workshops to capture learnings and drive continuous improvement, fostering a culture of accountability and innovation.
• Established clear cadences and agendas across the organization, improving alignment and effectiveness in decision-making and communication.

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